Microsoft has paused the October update of its Windows 10 operating system after reports that some users found their documents disappeared once it was installed.
On its support page, the firm asks affected customers to use their device as little as possible and to phone their local helpline.
It is also asking people who have downloaded the update manually not to install it.
The next version of Windows 10 has arrived and is ready to download as a free update complete with new security enhancements, a load of new emoji (157, I am told), something called a Cloud clipboard, a better search facility, better links to your phone and a smarter SwiftKey-powered keyboard.
Microsoft also promise faster and more considerate updates. If you use your computer in a real live situation (e.g., I use it, live on a radio station each day and on stage as a DJ), it will not forcibly update during these critical times.
When can I get it?
Right now, if you manually check for updates through Windows Update. Otherwise it’ll be pushed out to users over the next month or so. The update will take about 2-3 hours of your life. So its best to do this overnight or have a good magazine and a cup of tea ready.
Can I stop the update?
You can delay the update for a certain period, but you won’t be able to stop it indefinitely. Microsoft only supports older versions of Windows for two years or less from release, so the only way to keep using a supported version of Windows is to keep updating, which is crucial for security.